{"id":11014,"date":"2018-10-09T11:39:53","date_gmt":"2018-10-09T16:39:53","guid":{"rendered":"https:\/\/theboutiquehub.com\/?p=11014"},"modified":"2019-12-30T09:00:07","modified_gmt":"2019-12-30T15:00:07","slug":"boutiquechat36","status":"publish","type":"post","link":"https:\/\/theboutiquehub.com\/blog\/boutiquechat36\/","title":{"rendered":"Episode #36: 6 Steps to the Perfect Purchase, with Bob Negan, Founder of WhizBang! Retail"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Early on in Bob\u2019s retail career, he realized that making the customer happy is the most important thing in sales. Not just accepting returns with no receipt or sending thank you cards after a big purchase. Every. Single. Second. Matters. From the moment your customers come in contact with your staff everything matters. This episode breaks down key points of how to train your staff, how to manage your time efficiently, and so much more. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Learn more about WhizBang! Retail, <\/span><a href=\"http:\/\/whizbangtraining.com\/af\/pp?af=1686353\"><span style=\"font-weight: 400;\">click here!<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">If you\u2019re already a member of the Hub be sure to check out Bob\u2019s guest training \u201cHow to Find Great Employees\u201d under Team Management in <\/span><a href=\"https:\/\/theboutiquehub.com\/business\/training-library\/\"><span style=\"font-weight: 400;\">The Boutique Hub Training Library<\/span><\/a><span style=\"font-weight: 400;\">. <\/span><\/p>\n<p><a href=\"https:\/\/itunes.apple.com\/us\/podcast\/boutique-chat\/id1351990699?mt=2\"><b>&gt;&gt; EPISODE 36 &#8211; LISTEN NOW ON iTunes &lt;&lt;<\/b><i><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/i><\/a><i><span style=\"font-weight: 400;\">Don&#8217;t Have iTunes?<\/span><\/i><a href=\"http:\/\/theboutiquehub.libsyn.com\/\"> <span style=\"font-weight: 400;\">Listen on Libsyn here<\/span><i><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/i><\/a><i><span style=\"font-weight: 400;\">See the Full<\/span><\/i> <a href=\"http:\/\/www.theboutiquehub.com\/boutiquechat\"><span style=\"font-weight: 400;\">Boutique Chat Podcast Website here<\/span><\/a><\/p>\n<p><b>ABOUT BOB<br \/>\n<\/b><span style=\"font-weight: 400;\">Bob Negen, co-founder of WhizBang! Retail Training, is a professional retail speaker, consultant, business coach, and author. Bob motivates and trains independent retailers to improve and grow their businesses with practical, actionable tactics and strategies. He speaks to local independent business owners in their own language using real-world retail experience and humorous stories from the trenches.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">From quilters and crafters, gift stores, clothing boutiques, to pet supply stores, Bob\u2019s expertise gives measurable results. As a retailer, Bob turned a single kite store into an award-winning multi-million dollar toy store chain. Now he uses his three decades of retail experience to help store owners and managers learn the necessary business skills they need to succeed in today\u2019s economy.<\/span><\/p>\n<p><b>KEY TAKEAWAYS<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Making it right for the customer is the right way to do business.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">There comes a point where you can make more money thinking instead of doing.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Customer service is KEY. Train your staff. <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Focus on a perfect purchase, not a sales amount. <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Build a relationship before you ask them to purchase.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The relationship doesn\u2019t end when you ring the customer up. <\/span><\/li>\n<\/ul>\n<p><b>SHOW NOTES<br \/>\n<\/b><span style=\"font-weight: 400;\">07:00 &#8211; Bob\u2019s toughest decision in retail.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">11:00 &#8211; What the most successful retailers have in common.<br \/>\n<\/span><span style=\"font-weight: 400;\">17:10 &#8211; The retailer\u2019s time system.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">27:00 &#8211; The kiss of death and how to fix it.<br \/>\n<\/span><span style=\"font-weight: 400;\">32:40 &#8211; Alternative greetings to teach your staff.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">37:40 &#8211; Deposit more than you withdraw.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">48:00 &#8211; You don\u2019t have to have a sale on Black Friday.<\/span><\/p>\n<p><b>MENTIONED IN THIS EPISODE<br \/>\n<\/b><a href=\"https:\/\/whizbangtraining.com\/5-types-of-promotions-for-savvy-retailers\/\"><span style=\"font-weight: 400;\">5 Types of Promotions Blog<\/span><\/a><\/p>\n<p><strong>FOLLOW WHIZBANG! RETAIL<br \/>\n<\/strong><a href=\"https:\/\/theboutiquehub.com\/profile\/?pu=bob-negen\"><span style=\"font-weight: 400;\">On Facebook<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Their Hub Profile<\/span><\/a><\/p>\n<p><b>FOR MORE ON THE BOUTIQUE HUB &amp; BOUTIQUE CHAT<br \/>\n<\/b><span style=\"font-weight: 400;\">Join the Hub for more trainings, information, and connections.<br \/>\n<\/span><a href=\"http:\/\/www.theboutiquehub.com\/join\"><span style=\"font-weight: 400;\">www.theboutiquehub.com\/join<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Use the hashtag <\/span><b><i>#AskAshley<\/i><\/b><span style=\"font-weight: 400;\"> on Instagram, or tag her at<\/span><a href=\"http:\/\/www.instagram.com\/ajalderson\"> <span style=\"font-weight: 400;\">@ajalderson<\/span><\/a><span style=\"font-weight: 400;\"> to suggest topics for the podcast and let us know what you thought about this episode!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Want to be our listener of the week? Subscribe if you love the show, then leave us a review on<\/span><a href=\"https:\/\/itunes.apple.com\/us\/podcast\/boutique-chat\/id1351990699?mt=2\"> <span style=\"font-weight: 400;\">iTunes Apple Podcasts here<\/span><\/a><span style=\"font-weight: 400;\">!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">FOLLOW THE BOUTIQUE HUB<br \/>\n<\/span><a href=\"https:\/\/www.facebook.com\/boutiquehub\/\"><span style=\"font-weight: 400;\">Boutique Hub Business<\/span><\/a><span style=\"font-weight: 400;\"> on Facebook<br \/>\n<\/span><a href=\"https:\/\/www.instagram.com\/theboutiquehub\/\"><span style=\"font-weight: 400;\">Boutique Hub Business<\/span><\/a><span style=\"font-weight: 400;\"> on Instagram<br \/>\n<\/span><a href=\"https:\/\/www.instagram.com\/ajalderson\/\"><span style=\"font-weight: 400;\">Ashley Alderson<\/span><\/a><span style=\"font-weight: 400;\"> on Instagram<\/span><\/p>\n<p><b>Original Air Date: October 9, 2018<br \/>\n<\/b><span style=\"font-weight: 400;\">Love this episode? We would be so humbled to hear your review on Apple Podcasts or iTunes! Or, let us know below!<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Early on in Bob\u2019s retail career, he realized that making the customer happy is the most important thing in sales. Not just accepting returns with no receipt or sending thank you cards after a big purchase. Every. Single. Second. Matters. From the moment your customers come in contact with your staff everything matters. This episode [&hellip;]<\/p>\n","protected":false},"author":19,"featured_media":11015,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"pmpro_default_level":"","footnotes":""},"categories":[3,408,488,487,486],"tags":[404,218,405,528],"class_list":["post-11014","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-boutique-business","category-boutiquechat","category-boutique-dashboard","category-brand-dashboard","category-service-provider-dashboard","tag-boutique-chat","tag-business-training","tag-podcast","tag-training-staff","pmpro-has-access"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.8 (Yoast SEO v26.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Episode #36: 6 Steps to the Perfect Purchase, with Bob Negan, Founder of WhizBang! 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